Wednesday, August 25, 2010

Starbucks Engineering

Last Thursday, when I stopped by Starbucks for my once-a-week indulgence, the barista knew my order. I was shocked, mainly because I was in the drive-thru and he saw me through the little camera in the speaker, with my sunglasses on, and still knew my order (normally I go inside), but also because it's Starbucks. They see lots of people every day and I only go once a week. But, I do have a weird order (green tea latte), so I guess that helps. Anyway, all this reminded me of an article I read, and wrote about, once in college.

As I was glancing through the Wall Street Journal (thanks to some program designed for college students to know what's going on the world, we get WSJ for free), I noticed an article about Starbucks. Since I drink Starbucks coffee, and since I had nothing else to do while waiting on my food, I decided to read the article. It turns out they are making efforts to get people in and out of Starbucks faster, or at least get them their coffee faster. As of now, the average Starbucks customer has to wait about 3 minutes from the time they step into the store until their coffee is ready. Ridiculous.

So, in order to remedy this problem of taking so long, Starbucks has hired engineers to help shave off a few seconds. These engineers are very intelligent people. They figured out a way to make the ice-scooper bigger so that the employees would only have to make a scooping motion once when filling a Venti frap, instead of twice. They called these new-and-improved scoops "volumetric ice scoops." The first big scoop model did not work out as planned; the handle broke off. Luckily, the oh-so-intelligent Starbucks engineers were ready to create a newer scoop, this time with a stronger handle. The new scoops shaved 14 seconds off the preparation time. While the article does not say, I'm sure this improved their sales tremendously.
Another attempt at making things faster for coffee drinkers was the addition of "floaters" to take orders while customers are still in line. Even though floaters cost Starbucks money, they subtracted 20 seconds to service time. Other efforts were new espresso machines, taking off 24 seconds from the time it takes to make a latte.

For those who claim that Starbucks is too expensive, I would like for them to take a moment to think about what they are paying for. Other coffee places probably do not have engineers, floaters, and new espresso machines to make their coffee 58 seconds faster. In those 58 seconds you could do so many things, like find a seat, leave the restaurant, or, if you're quick enough, start your car. And can we really put a price on time?

Saturday, August 21, 2010

The Bodleian

We were told to remain silent as we were ushered into the lobby of the centuries-old building out of the cold of the Oxford streets. The two officials presiding over our induction next allowed us to enter a chapel-like area. We Americans sat on either side of the chapel as the British librarians explained the induction process of the Bodleian Library. We had to show proper identification and read aloud and sign an oath.

Our Oxford Study Abroad orientation had already briefed us on the workings of the Bodleian. The huge library had every book published in the United Kingdom, plus countless more. All the books were unable to squeeze onto shelves in the buildings. To solve this problem, the Bodleian extends underground throughout the city of Oxford. Underneath the streets are rooms upon rooms of books, reminiscent of the labyrinth in Eco’s Name of the Rose. Above the surface were several buildings of “reading rooms,” all with bookshelves reaching from floor to ceiling.

As Associate (or temporary) students, we were allowed to use the library between the hours of 4 and 10 p.m. In order to use the library, it was necessary to sign an oath. We promised to not to take food, drink, or flame into the library or any books out of the library. All books must be read inside the Bodleian, hence the “reading rooms.” These rules applied not only to us, but to anyone using the library. Our bags were searched on the way in and out of the library. The no drink rule did exclude bottled water, but we were still not permitted to drink it while in the library.

My first experience in the Bodleian began with ordering my books, via the internet, at 11 a.m. Books took approximately four hours to get from the underground rooms to the reading room of my choice. I pictured a small, ninety-year-old British man with thick glasses shuffling through the underground halls going straight to where each of my books was located, dusting them off, and sending them up a vacuum tube to the reading room above.

I waited until 4 p.m. and walked the two miles to the main library. The buildings of the main library were arranged in a square. They were made of stone, and in the cold darkness of the Oxford night, the windows seemed to glow with warmth. It was as if the building was lit by fire, but I knew that that had never been the case. No flame had ever been allowed in the Bodleian. Books burned too easily.

I walked across the inside court to the entrance. I passed tourists on their way back to their hotels after getting the tour. I couldn’t help but feel a little smug as I showed my library card and was admitted upstairs. The guard checked my bag for food and flame. He allowed me to go through.

I then walked up the stone steps, searching for the reading room where I had sent my books. Before finding it, I stumbled upon another room. This one was dark and small. I peeked in and saw pew-like benches facing long desks. On the bookshelves and desks were papers bound like books, but they were much larger than most books I had seen. I later learned that this was the original manuscript room. The room featured the original versions of many great works of literature. Rumor had it that the books were actually chained to the desks. I don’t know if that was fact. The room was too dark and creepy for me. I could practically see the cobwebs and ghosts of past scholars bent over manuscripts at the desks.

Upon finding my reading room, I entered and searched for a place among the rows of desks. The desks here were nothing unusual, just long tables with small walls dividing them into individual work spaces. I retrieved my books from the main desk, hating that I had to verbally ask for them and give away my nationality with my accent. I preferred to think that I blended in with the rest of Oxford until I opened my mouth. I walked gingerly back to the desk I had chosen, trying to make as little noise as possible come from my shoes, which were squeaking after walking through the wet streets to the library. I sat down and noticed a list of commandments printed on the wall separating my space from the one across from mine:

Handling and Caring for Library Material
To ensure that the material you are using remains available to other readers please
--handle library material with clean hands

--remove and replace books on shelves as shown
--close books not in use and never put open books face down
--hold an open book in two hands and never fold the cover back on itself
--rest books on foam supports if they are available
--use bookmarks instead of turning down the corners of the pages
--make notes on paper laid on the surface of the table
--unfold and refold maps and fold-outs carefully--if unsure consult staff
--notify the staff if the book you are using has uncut pages
--remember that writing in or mutilating library material is a punishable offense

They also reprinted the oath we each signed in order to even be allowed in the library:

The Bodleian Declaration:
I hereby undertake not to remove from the library or to mark, deface, or injure in any way any volume, document, or other object belonging to it or in its custody; not to bring into the library or kindle therein any fire or flame, and not to smoke in the library and I promise to obey all rules of the Library.

I was scared to even touch the book after that. My biggest fear was knocking one of the books to the ground. When I briefly took one of my hands away from the book, I half expected book police to run up blowing silent whistles (because silence is absolutely necessary) and tell me that I was being charged with improper book handling. Then I’d have to be put on reader probation and only be allowed to read in the scary room with the books chained to the walls and an ancient librarian watching my every move.

I did not go back to the main reading room again. I discovered the Radcliffe Camera. The Camera was a round building situated south of the main library. Inside the doors, like at the main library, my bag would be checked, but then I would go down the spiral staircase to the lower reading room. The reading room, like the building itself, was round. In the center were computers, printers, and card catalogues. And all around the walls were books, with shelves jutting out to the center of the room as well, dividing the circle into sections, kind of like pie slices. In each section were two or three long tables, with desk lamps at every seat. The desks did not have the Bodleian commandments like the desks at the main library. They did have slips of paper with blanks for my name, book title, and my desk number. Whenever I removed a book from a shelf, I was to put the slip of paper in its place, in case another student needed the book, or maybe it was evidence in the event that the book was not returned to its proper location.

The shelves of this reading room also reached to the ceiling and ladders were provided for reaching higher books. I only used a ladder once, since they would creak and groan whenever they were moved or climbed. The other students would turn and glare as I carefully, yet unsuccessfully, tried to maneuver the apparatus without making a sound. I always suspected they knew I was an American just because I could not silently move the ladder.

After making all the note cards necessary (writing with the card on the desk, not bearing down on the book, of course), I would leave the reading room. My bag would get searched and I would walk out into the cold Oxford streets, passing other students on their way into the warmth of the library walls. I knew at that point I was one of them—just another Oxford student on my way to finish my paper before tutorials the next day.

Friday, August 20, 2010

This is what I did/do instead of taking notes..

A couple of my college "doodles":

It is 9 o'clock.
One rambles on and on,
Two read a newspaper obviously.
One is asleep,
Five absorb nothing as they stare.
One compulsively straightens books and twirls umbrella,
Two decorate college-ruled paper with modern art.
One becomes a poet.


I long to scream, to yell, to sing! I cannot take this claustrophobic boredom. The hands on my watch are moving at sloth-like speed. The doodles on my paper increase as my attention span decreases. How much longer can I hold out before I run, before I scream, before I cry? How good it will feel to sing and to dance and to shout! Only 20 more minutes. I can last, I can make it! I will be free in 20 minutes! How fantastic freedom will feel!
[FYI: I was aware of how dramatic this was]

Thursday, August 19, 2010

Christian School Rules! No, seriously, here are the rules:

[Again, from college. Some things maintain absurdity with the passage of time.]

We had our annual dorm meeting last night. I must say that my very favorite rule here at Union is that while in the commons [area], you may prop your legs on the legs of a member of the opposite sex, but only from the thighs down.

Wednesday, August 18, 2010

They're probably with hair ties, the other socks, and one of my favorite earrings..

Where do all the good pens and pencils go? Seriously. I somehow kept track of every single one of the cheap ones I bought last year where the lead just randomly falls out of the pencils and the pens are those blotty kind that smear everywhere. However, the good ones Ibought this semester, have already disappeared. Where did they go? It is a great mystery.

(I found two Sharpie pens while cleaning my room. Worth it.)

Tuesday, August 17, 2010

Things I Like Tuesday: Sharpie Pens

Some may say that this entry is no different from the last Tuesday's. School supplies and Sharpie pens, while sold at the same store, are different. Okay, maybe Sharpie pens are school supplies, but they deserve their own Things I Like Tuesday. Because I really like them.

I first found out about Sharpie pens during the summer of '09. One of our camp locations provided us with TVs in our rooms. Since we had been "deprived" of television all summer, these TVs were almost constantly on whenever we were in the rooms (like 20 minutes total throughout the day). There were a lot of commercials for Sharpie pens. The commercial featured someone doodling a coffee cup using a coffee stain. We were intrigued.
Then, I got a job working for Operation Christmas Child as a temp. The Administrative Assistant's pen of choice? Sharpie. After one use, I decided that was also my pen of choice. They write smoothly, have a sharp tip, and don't bleed through the paper.
I especially like doodling with them:

especially during staff meetings.

One word of advice: Don't loan out your Sharpie pens, unless the borrower understands the significance of the loan.

Now, the Sharpie people have come out with a Sharpie Pencil. It writes like a pen, erases like a pencil for three days, then sets permanently. Check it out. Amazing.

Monday, August 16, 2010

I'm glad we had a plan b

[Another thing I found recently from my college days. To say we were an eclectic trio of friends is an understatement.]

Erin, Jill, and I decided today that we'd drop out.
Our plans are either to a) start a fish market in an elevator (only selling on the way up, so profits are higher) [Jill found this idea in her Physics text book] or b) let me write a book. Of course, in order to make money off my book, I'd have to die tragically, or pass as a twelve-year-old (over-achieving kids always get the fame). Or we could open up a bar like in Coyote Ugly (Erin's idea).
We'll probably just stay in school.

Saturday, August 14, 2010

Mr. Brown*

(This is an old piece of writing that I found the other day. Probably written during class. Definitely sarcastic.)

"If you see a new number or symbol, don't pass out."

This entry is dedicated to the wonderful man that I quoted above. Mr. Brown, my math teacher. He is probably the most creative math teacher I've ever heard of. He tells us all these stories about the people who invented certain formulas. Believe me, I'll need to know all about these people later in life. As an English major, I'll probably be asked daily who Guass is, and thanks to Mr. Brown, I'll have an answer. Mr. Brown also realizes that some of us in the class are not math people. Whenever he makes a profound statement, such as "1 plus 99 equals 100, and 2 plus 98 equals 100," he pauses for a long time to make sure no one has any questions. Since I've been in the class (four days now) we have done a grand total of six problems in class. Mr. Brown says he doesn't want to ruin the fun for us by telling us the formulas for all the problems. He's really very considerate. Since Fundamental Concepts of Math is really a 132 class for teachers, Mr. Brown wants to make sure we don't go unprepared out into the world. He explained to us that matchsticks are not best to use in math problems. Some things that might work better are popsicle sticks, or toothpicks, though toothpicks may be somewhat sharp. He's the kind of teacher that looks as if he's making up formulas and theories right on the spot. I always wonder if he's correct or really just a janitor acting as a professor. 

*The name has been changed to protect everyone involved.

Tuesday, August 10, 2010

Things I Like Tuesday: School Supplies

"Don't you love New York in the fall? It makes me wanna buy school supplies. I would send you a bouquet of newly sharpened pencils if I knew your name and address." --Joe Fox (a.k.a. Tom Hanks in You've Got Mail)

Pencils

photo by flickr user clandinski

I have never been to New York in the fall, but I do love a newly sharpened pencil...and school supplies. For a couple of my jobs (including the one I have now), it has been one of my tasks to go to the office supply store. I must confess that I often spend a little more time perusing the aisles than just grabbing what we need. I love looking at the pens and file folders and paper clips and pencils and folders and notebooks and calendars and dry erase boards...
Ever since I can remember, I have loved getting supplies for school--when I began to homeschool, I actually worried about not ever having to shop for school supplies. We ended up needing those supplies anyway (except lunchboxes, but my mom would let us get one every couple of years, for field trips and stuff). This year, I was happy to "need" some school supplies again.
Notebook: check. Post-Its: check. Folders: check. Paper: check. Newly sharpened pencils: check.





Monday, August 9, 2010

Back to School

I am going back to school this fall (well, in less than a week) to get my Master's degree. Why, you ask? Well, why not?

In celebration of this return to assigned reading, assigned writing, lecture-listening, test-taking, and syllabus-deciphering, I'm going to be posting some "Back to School Special" blog posts.

Recently, while converting my old writing from WordPerfect to Word (I mean, who even has WordPerfect? I did. My computer at work does.), I ran across some of my old writing. I used to write stuff during class when I got bored. Some people doodle, some people take notes. I did those things, but I also wrote. So, as I was converting this old writing, I read it. Some of it I liked.

You will see some of that here, during the Special. Also, a return of Things I Like Tuesday. And a long-ish piece about one of my favorite places. And possibly more. But all will be "Back to School" themed (most likely. I'm not going to guarantee it or anything).

Sunday, August 8, 2010

Camp--it will always be with me

Camp season is over. I didn't work camp this summer, but I did work as a CentriKid staffer the four summers before this one. (I wrote a few guest posts about camp at this blog.)

There are a few habits I picked up from camp, though, that I just can't shake off. Here are 7 of them:


1) The 90-second testimony

During training, we learn to give our testimony in 90 seconds--approximately the attention span of an elementary student. I became so good at this, that I don't even use all 90 seconds to tell my faith journey. Outside of camp (and sometimes during camp, actually), the 90 second testimony is kind of strange. People expect you to talk for much longer, so it's a little awkward when you finish 78 seconds later. I now try (sometimes successfully) to remember to include more details, but it is still a struggle to overcome my habit.


2) The Budget-Line

When you load and unload a Budget (or Ryder) truck full of boxes, pool noodles, sound equipment, archery targets, and a sno cone machine once a week for about 8 weeks, it's best to form a line and pass things, assembly-line style. I think this is how everything should be moved and I'm often disappointed to find that no one else believes this.


3) The Debrief

At camp, we say that anything can lead to a conversation about Christ, and try to make that happen as much as possible. We call these little Christ-application moments "debriefs." I have, in all seriousness, gone from a light-hearted discussion of a little girl's stuffed lion into a full presentation of the gospel. We would jokingly "practice" this debriefing in our free time using songs ("Ridin' Dirty" is about accountability, and the friends you choose to associate with) and other silly situations. To this day, given almost any topic, I am certain that I could figure out a way to present a biblical truth.


4) The Motions

Having served as a "back-up dancer"/motions instructor many times (once for an entire summer), it is difficult for me to hear songs sung at camp and not jump around/wave my arms/look like an idiot. I'm also pretty skilled at making up motions on the spot. Just sayin'...


5) The Alternate Lyrics

At camp, we take popular songs and change them to apply to our teams for "cheers." There are some songs that I remember the alternate lyrics to before I remember the real ones. It is slightly annoying.


6) The Games

Give me 25 kids and no props, and I can come up with 5 games to play without even having to think, not including tag. Don't believe me? Eleven, Captain's Coming, 60 seconds, Squirrels in Trees, and Look Up, Look Down. Add some rec equipment, and the possibilities are practically endless.


7) The Unmarketable Skills

Along with the skills listed above, I can also french braid, make balloon animals, fill and tie hundreds of water balloons in record time, drive a 12-passenger van, scoop a beautiful sno cone, and decorate a classroom using only butcher paper. These skills are excellent ones to have at camp...and maybe a carnival. But in the real world, not quite as impressive as an internship at a publishing house.


The truth is, I would have been more "successful" career-wise, if I had gotten an internship or a "real" job in the summers, instead of working camp. I would have gained skills that would help me make money, instead of skills that would help me be a carnie. But camp was my dream job. I grew and learned more (in addition to the amazing skills listed above) at camp than I believe I would have otherwise. I would never trade in those summers.

Tuesday, August 3, 2010

A Better Story

[I recently read Donald Miller's book A Million Miles in a Thousand Years and I very highly recommend it. It's about stories and life and life being a story--so make it a good one. He's going to give a conference in Portland about how to do this. For more information about the conference, go to www.donmilleris.com/conference
Also, here's a video about it:




Living a Better Story Seminar from All Things Converge Podcast on Vimeo.


He's also holding a contest to win a free trip for two to this conference. Below is my entry.]


Jen and I met while studying abroad at Oxford University, which is an excellent beginning to a story, if you ask me. While traipsing around England and Ireland, we discovered a mutual love for Jesus and coffee shops.

Also during European exploration, I learned about a whole new category of people who need Jesus--intellectuals. I think that since intelligent, wealthy people don't need anything physically, they are often forgotten spiritually and are off the radar to most Christians.

After our semester abroad, I returned to Nashville and Jen went back to California. I worked at a Christian camp that summer, and learned of a a missionary couple in Canada that work to share the gospel at a popular university. They hope that those who become Christians there will take the message of Jesus back to their home countries and help make a difference in the entire world. The idea made perfect sense to me and, really, seemed like an excellent strategy for furthering the kingdom of God.

A couple of years and many "I-still-don't-know-what-I'm-doing-with-my-life;-do-you?" phone conversations with Jen later, I had an idea:

What if there were a coffee house that was missional with both production and consumption?

The coffee house would be in an area of wealth and intelligence--think college towns--and would have a direct relationship with the village that grows the beans used for the coffee consumed there. Not only would the costumers be aware that their coffee was grown in Costa Rica, they would know the coffee-picker's name and if his daughter needed surgery. Coffee drinking would become much more personal and coffee drinkers could help those farming their coffee in personal and specific ways. On the other end, the coffee house itself would be a place of ministry. Coffee houses are comfortable. The environment is perfectly suitable for building relationships and discussing things of importance. The hope is that those who come in to study and get a caffeine fix would find community and faith.

Immediately upon the conception of this idea, I called Jen. Two years later, we are still in the "that's a great idea" phase.

See, we still love coffee houses, but we don't know the first thing about coffee farming or running a business. I don't even know how to make a pot of coffee (I don't even like coffee...we'll need to serve tea, too). We need help. I think the Living a Better Story conference could help us get started and develop a plan of action.

We know it's crazy to think two twentysomething girls who can't even figure out what to do next week could start something so big. We know it's a huge dream, a God-sized dream. We know we'll have to work hard and we're ready. We know if we don't try to make it happen, we'll always regret it, and if we do try, the worst that could happen is failure. And we think even failure can make a great story.