Wednesday, August 25, 2010

Starbucks Engineering

Last Thursday, when I stopped by Starbucks for my once-a-week indulgence, the barista knew my order. I was shocked, mainly because I was in the drive-thru and he saw me through the little camera in the speaker, with my sunglasses on, and still knew my order (normally I go inside), but also because it's Starbucks. They see lots of people every day and I only go once a week. But, I do have a weird order (green tea latte), so I guess that helps. Anyway, all this reminded me of an article I read, and wrote about, once in college.

As I was glancing through the Wall Street Journal (thanks to some program designed for college students to know what's going on the world, we get WSJ for free), I noticed an article about Starbucks. Since I drink Starbucks coffee, and since I had nothing else to do while waiting on my food, I decided to read the article. It turns out they are making efforts to get people in and out of Starbucks faster, or at least get them their coffee faster. As of now, the average Starbucks customer has to wait about 3 minutes from the time they step into the store until their coffee is ready. Ridiculous.

So, in order to remedy this problem of taking so long, Starbucks has hired engineers to help shave off a few seconds. These engineers are very intelligent people. They figured out a way to make the ice-scooper bigger so that the employees would only have to make a scooping motion once when filling a Venti frap, instead of twice. They called these new-and-improved scoops "volumetric ice scoops." The first big scoop model did not work out as planned; the handle broke off. Luckily, the oh-so-intelligent Starbucks engineers were ready to create a newer scoop, this time with a stronger handle. The new scoops shaved 14 seconds off the preparation time. While the article does not say, I'm sure this improved their sales tremendously.
Another attempt at making things faster for coffee drinkers was the addition of "floaters" to take orders while customers are still in line. Even though floaters cost Starbucks money, they subtracted 20 seconds to service time. Other efforts were new espresso machines, taking off 24 seconds from the time it takes to make a latte.

For those who claim that Starbucks is too expensive, I would like for them to take a moment to think about what they are paying for. Other coffee places probably do not have engineers, floaters, and new espresso machines to make their coffee 58 seconds faster. In those 58 seconds you could do so many things, like find a seat, leave the restaurant, or, if you're quick enough, start your car. And can we really put a price on time?

Saturday, August 21, 2010

The Bodleian

We were told to remain silent as we were ushered into the lobby of the centuries-old building out of the cold of the Oxford streets. The two officials presiding over our induction next allowed us to enter a chapel-like area. We Americans sat on either side of the chapel as the British librarians explained the induction process of the Bodleian Library. We had to show proper identification and read aloud and sign an oath.

Our Oxford Study Abroad orientation had already briefed us on the workings of the Bodleian. The huge library had every book published in the United Kingdom, plus countless more. All the books were unable to squeeze onto shelves in the buildings. To solve this problem, the Bodleian extends underground throughout the city of Oxford. Underneath the streets are rooms upon rooms of books, reminiscent of the labyrinth in Eco’s Name of the Rose. Above the surface were several buildings of “reading rooms,” all with bookshelves reaching from floor to ceiling.

As Associate (or temporary) students, we were allowed to use the library between the hours of 4 and 10 p.m. In order to use the library, it was necessary to sign an oath. We promised to not to take food, drink, or flame into the library or any books out of the library. All books must be read inside the Bodleian, hence the “reading rooms.” These rules applied not only to us, but to anyone using the library. Our bags were searched on the way in and out of the library. The no drink rule did exclude bottled water, but we were still not permitted to drink it while in the library.

My first experience in the Bodleian began with ordering my books, via the internet, at 11 a.m. Books took approximately four hours to get from the underground rooms to the reading room of my choice. I pictured a small, ninety-year-old British man with thick glasses shuffling through the underground halls going straight to where each of my books was located, dusting them off, and sending them up a vacuum tube to the reading room above.

I waited until 4 p.m. and walked the two miles to the main library. The buildings of the main library were arranged in a square. They were made of stone, and in the cold darkness of the Oxford night, the windows seemed to glow with warmth. It was as if the building was lit by fire, but I knew that that had never been the case. No flame had ever been allowed in the Bodleian. Books burned too easily.

I walked across the inside court to the entrance. I passed tourists on their way back to their hotels after getting the tour. I couldn’t help but feel a little smug as I showed my library card and was admitted upstairs. The guard checked my bag for food and flame. He allowed me to go through.

I then walked up the stone steps, searching for the reading room where I had sent my books. Before finding it, I stumbled upon another room. This one was dark and small. I peeked in and saw pew-like benches facing long desks. On the bookshelves and desks were papers bound like books, but they were much larger than most books I had seen. I later learned that this was the original manuscript room. The room featured the original versions of many great works of literature. Rumor had it that the books were actually chained to the desks. I don’t know if that was fact. The room was too dark and creepy for me. I could practically see the cobwebs and ghosts of past scholars bent over manuscripts at the desks.

Upon finding my reading room, I entered and searched for a place among the rows of desks. The desks here were nothing unusual, just long tables with small walls dividing them into individual work spaces. I retrieved my books from the main desk, hating that I had to verbally ask for them and give away my nationality with my accent. I preferred to think that I blended in with the rest of Oxford until I opened my mouth. I walked gingerly back to the desk I had chosen, trying to make as little noise as possible come from my shoes, which were squeaking after walking through the wet streets to the library. I sat down and noticed a list of commandments printed on the wall separating my space from the one across from mine:

Handling and Caring for Library Material
To ensure that the material you are using remains available to other readers please
--handle library material with clean hands

--remove and replace books on shelves as shown
--close books not in use and never put open books face down
--hold an open book in two hands and never fold the cover back on itself
--rest books on foam supports if they are available
--use bookmarks instead of turning down the corners of the pages
--make notes on paper laid on the surface of the table
--unfold and refold maps and fold-outs carefully--if unsure consult staff
--notify the staff if the book you are using has uncut pages
--remember that writing in or mutilating library material is a punishable offense

They also reprinted the oath we each signed in order to even be allowed in the library:

The Bodleian Declaration:
I hereby undertake not to remove from the library or to mark, deface, or injure in any way any volume, document, or other object belonging to it or in its custody; not to bring into the library or kindle therein any fire or flame, and not to smoke in the library and I promise to obey all rules of the Library.

I was scared to even touch the book after that. My biggest fear was knocking one of the books to the ground. When I briefly took one of my hands away from the book, I half expected book police to run up blowing silent whistles (because silence is absolutely necessary) and tell me that I was being charged with improper book handling. Then I’d have to be put on reader probation and only be allowed to read in the scary room with the books chained to the walls and an ancient librarian watching my every move.

I did not go back to the main reading room again. I discovered the Radcliffe Camera. The Camera was a round building situated south of the main library. Inside the doors, like at the main library, my bag would be checked, but then I would go down the spiral staircase to the lower reading room. The reading room, like the building itself, was round. In the center were computers, printers, and card catalogues. And all around the walls were books, with shelves jutting out to the center of the room as well, dividing the circle into sections, kind of like pie slices. In each section were two or three long tables, with desk lamps at every seat. The desks did not have the Bodleian commandments like the desks at the main library. They did have slips of paper with blanks for my name, book title, and my desk number. Whenever I removed a book from a shelf, I was to put the slip of paper in its place, in case another student needed the book, or maybe it was evidence in the event that the book was not returned to its proper location.

The shelves of this reading room also reached to the ceiling and ladders were provided for reaching higher books. I only used a ladder once, since they would creak and groan whenever they were moved or climbed. The other students would turn and glare as I carefully, yet unsuccessfully, tried to maneuver the apparatus without making a sound. I always suspected they knew I was an American just because I could not silently move the ladder.

After making all the note cards necessary (writing with the card on the desk, not bearing down on the book, of course), I would leave the reading room. My bag would get searched and I would walk out into the cold Oxford streets, passing other students on their way into the warmth of the library walls. I knew at that point I was one of them—just another Oxford student on my way to finish my paper before tutorials the next day.

Friday, August 20, 2010

This is what I did/do instead of taking notes..

A couple of my college "doodles":

It is 9 o'clock.
One rambles on and on,
Two read a newspaper obviously.
One is asleep,
Five absorb nothing as they stare.
One compulsively straightens books and twirls umbrella,
Two decorate college-ruled paper with modern art.
One becomes a poet.


I long to scream, to yell, to sing! I cannot take this claustrophobic boredom. The hands on my watch are moving at sloth-like speed. The doodles on my paper increase as my attention span decreases. How much longer can I hold out before I run, before I scream, before I cry? How good it will feel to sing and to dance and to shout! Only 20 more minutes. I can last, I can make it! I will be free in 20 minutes! How fantastic freedom will feel!
[FYI: I was aware of how dramatic this was]

Thursday, August 19, 2010

Christian School Rules! No, seriously, here are the rules:

[Again, from college. Some things maintain absurdity with the passage of time.]

We had our annual dorm meeting last night. I must say that my very favorite rule here at Union is that while in the commons [area], you may prop your legs on the legs of a member of the opposite sex, but only from the thighs down.

Wednesday, August 18, 2010

They're probably with hair ties, the other socks, and one of my favorite earrings..

Where do all the good pens and pencils go? Seriously. I somehow kept track of every single one of the cheap ones I bought last year where the lead just randomly falls out of the pencils and the pens are those blotty kind that smear everywhere. However, the good ones Ibought this semester, have already disappeared. Where did they go? It is a great mystery.

(I found two Sharpie pens while cleaning my room. Worth it.)

Tuesday, August 17, 2010

Things I Like Tuesday: Sharpie Pens

Some may say that this entry is no different from the last Tuesday's. School supplies and Sharpie pens, while sold at the same store, are different. Okay, maybe Sharpie pens are school supplies, but they deserve their own Things I Like Tuesday. Because I really like them.

I first found out about Sharpie pens during the summer of '09. One of our camp locations provided us with TVs in our rooms. Since we had been "deprived" of television all summer, these TVs were almost constantly on whenever we were in the rooms (like 20 minutes total throughout the day). There were a lot of commercials for Sharpie pens. The commercial featured someone doodling a coffee cup using a coffee stain. We were intrigued.
Then, I got a job working for Operation Christmas Child as a temp. The Administrative Assistant's pen of choice? Sharpie. After one use, I decided that was also my pen of choice. They write smoothly, have a sharp tip, and don't bleed through the paper.
I especially like doodling with them:

especially during staff meetings.

One word of advice: Don't loan out your Sharpie pens, unless the borrower understands the significance of the loan.

Now, the Sharpie people have come out with a Sharpie Pencil. It writes like a pen, erases like a pencil for three days, then sets permanently. Check it out. Amazing.

Monday, August 16, 2010

I'm glad we had a plan b

[Another thing I found recently from my college days. To say we were an eclectic trio of friends is an understatement.]

Erin, Jill, and I decided today that we'd drop out.
Our plans are either to a) start a fish market in an elevator (only selling on the way up, so profits are higher) [Jill found this idea in her Physics text book] or b) let me write a book. Of course, in order to make money off my book, I'd have to die tragically, or pass as a twelve-year-old (over-achieving kids always get the fame). Or we could open up a bar like in Coyote Ugly (Erin's idea).
We'll probably just stay in school.